Terms

LAST UPDATED: NOVEMBER 4TH, 2021

Terms of Use

Welcome to Human Engineering.

These Terms of use (this "Agreement") apply to residents of all countries of the world. This Agreement is between Human Engineering Health Oy d/b/a Veri (“Veri”, "Human Engineering", "HE", "we" or "us") and you concerning your use of and access to (a) the Human Engineering website located at veristable.com (our "Website"), (b) the software applications we make available for download or access at our Website, at the Apple ® App Store, or other locations we indicate ("Software Apps"). (c) any Human Engineering products ("HE Products"), and (d) data services made available by Human Engineering through the internet to users of HE Products or Software Apps that provide and permit the access, collection, storage, processing, analysis and/or transmission of data generated by a HE Product or Software App ("Data Services"). We refer to our Website and our Data Services as the "HE Services." We refer to you, and any minor child or other person for whose use and on whose behalf you have the legal right to purchase a HE Product, as a "User".

By using and accessing any HE Product, HE Service or Software App or by clicking "accept" to this Agreement, you are agreeing to this Agreement.

All of the following terms are a single legal agreement between you and Human Engineering. If a word or phrase is framed in this Agreement by "Quotation Marks" and marked in bold text, it means that the word or phrase may be used again, and it will have the same meaning as set forth in the sentence containing the word or phrase in quotation marks and bold text.

1. Scope of this Agreement; Not Medical or Healthcare Services


1.1 HE Services are not medical or healthcare services

You understand that Human Engineering is not a healthcare professional and does not provide medical, health or other professional services or advice, nor do we verify the accuracy of User Data (as such term is defined in Section 4.2 below). HE Services and Software Apps are not replacements for proper medical care, and you agree that the User, as applicable, is solely responsible for obtaining proper treatment for his or her conditions.

1.2 Additional HE Services or HE Products Terms

In addition to the terms set forth in this Agreement, any other terms and conditions that we post or make available through any HE Service, or otherwise make available to you, apply to your use of HE Services, Software Apps and HE Products and are incorporated into and made a part of this Agreement. These additional terms include (but are not limited to) the following:

  • any description located on our Website;
  • third-party copyright and other notices located on our Website;
  • Human Engineering copyright and trademark notices located on our Website;
  • any documentation provided by Human Engineering in the application, application description in the Apple ® App Store or Instructions for Use for a HE Product, Software App or HE Service

1.3 HE Product Contact Information

If you have purchased a HE Product and have questions concerning your HE Product, please contact Human Engineering by email (hello@veristable.com).

2. Changes


2.1 Changes to Terms of This Agreement

Subject to applicable law, HE can change the terms of this Agreement by notifying you of such changes by any reasonable means, including by posting a notice of new terms to our Website. Your clicking "accept" to the new terms or your continued use of any HE Product, HE Service or Software App after any such change is acceptance of the new terms. Any such changes will not apply to any dispute between you and us arising prior to the date on which we notified you of the revised Agreement incorporating such changes. If you do not agree with the new terms, you have the right to discontinue your use of the HE Services and Software Apps as described in Section 5.2 below.

2.2 Changes to HE Services or Software Apps

HE Services and Software Apps, and the business, development and activities of Human Engineering, are subject to change as determined from time to time by Human Engineering in its discretion by notifying you of such changes by any reasonable means, including our posting of a notice on our Website or otherwise providing you with notice through the applicable HE Service or Software App. Subject to applicable law, your continued use of the applicable HE Service or Software App after any such change is acceptance of the change. We reserve the right to introduce new features or functionality for which the payment of fees may be required. If you do not agree with the changes, as described in Section 5.2 below, you have the right to discontinue your use of the HE Services, HE Products and Software Apps.

3. Access to our Website


Our Website is accessible through the internet by any smart phone or other smart device (we refer to each as a "Smart Device") or computer, in each case with a compatible browser. You are responsible for each computer or Smart Device you use to access our Website, including providing and maintaining properly running compatible updated software, a suitable internet connection, and an appropriate firewall and virus scanning software.

4. Using Our Data Services and Software Apps


4.1 Our Software Apps

We may provide Human Engineering Apps for your use on your computer or Smart Devices in connection with your use of HE Products. Software Apps may provide stand-alone functionality, may be used in connection with our Data Services, or both.

4.2 Our Data Services

Our Data Services are intended to allow a User, as applicable, to use the data generated by, or created in connection with the use of, their HE Product ("User Data") for which the Data Service is compatible ("User Device") to help the User, as applicable, stabilize their blood sugar. Use of our Data Services requires an internet-enabled Smart Device or computer. Some Data Services receive User Data from a Software App that is downloaded to your Smart Device or computer. Users are entitled to provide, or direct the Data Service to provide, such data and reports to others as they determine at their own responsibility.

You acknowledge and agree that Data Services are not a substitute for regular monitoring and medical care, and that you will ensure that all appropriate treatment, attention and efforts are made by and for the benefit of the User, as applicable, to maintain his or her health and wellness. Our collection, storage and transmission of User Data and any other information that you provide to Human Engineering through HE Services and Software Apps is governed by general privacy policy and iOS related privacy policy.

4.3 Using our Data Services and Software Apps

Each Data Service or Software App may require the creation of a HE user account on our Website ("User Account"). If so, you are required to accurately complete and maintain the User Account and to provide us with all required information.

4.4 Third Party Software Updates

Our Software Apps run on specific versions of third party operating systems and browser software for your computer or Smart Device ("Platform Software"). When the third party provider issues an update to Platform Software, we will require additional time to provide a compatible update to the Software App. If you update Platform Software prior to our making available an appropriate update to a Software App, you may no longer be able to use the Software App you have been using, or the Software App may not properly function. We may determine not to provide a compatible update to the Software App, and therefore before you update Platform Software, you should first check the applicable location where you originally downloaded the Software App to determine if an update to the Software App or Data Service is needed.

4.5 Consistent Use

Certain HE Products, HE Services and Software Apps will archive and store the data generated by the applicable User Device (which archival and storage is governed by the Privacy Policy). As a result, such HE Products, HE Services and Software Apps must be used only with the applicable User Device and associated User Account. Failure to do so may (1) cause the applicable HE Product, HE Service or Software App to perform improperly, or not to perform at all, (2) corrupt the User Data, or (3) cause inaccurate User Data to be associated with the User or cause the User Data to be inaccurately displayed or analyzed.

4.6 Rights to HE Services and the Software Apps

Upon your acceptance of this Agreement, and so long as you comply with the terms of this Agreement, until either party terminates this Agreement, HE grants you the personal, limited and nonexclusive right to use (a) our Website for your personal noncommercial use, (b) Data Services as they are intended to be used as described at the relevant page of our Website or in materials provided through the Data Services, and (c) Software Apps as they are intended to be used as described at the relevant page of our Website, in the Software App or in materials provided by us with or for the Software App, all in accordance with the terms of this Agreement. Human Engineering and the third parties from which we license certain technology ("licensors") own all right, title and interest to the HE Services and the Software Apps; the information, artwork and other content available through or at HE Services and Software Apps; the processes, methodologies, documents and other materials we use to provide the HE Services and Software Apps or that we provide to you in connection with your use of HE Products, HE Services, or Software Apps; and all patent, copyright, trademark, trade secret, and other rights of any nature arising from or relating in any way to HE Products, HE Services, and Software Apps ("Intellectual Property Rights"). HE Products, HE Services and Software Apps are subject to the notices of Intellectual Property Rights provided by Human Engineering  on our Website, and you must abide by the requirements in all of such notices. All Intellectual Property Rights are reserved by Human Engineering  and its licensors, and no Intellectual Property Rights are granted to you except as set forth in this Section 4.7. Trademarks, servicemarks, trade dress, logos, names and other symbols identifying Human Engineering , HE Services, HE Products, and Software Apps, and the goodwill relating thereto, are owned by Human Engineering  and its licensors. You may not remove or alter any notice provided by Human Engineering  on or in connection with HE Products, HE Services or Software Apps.

4.7 Third party requirements

HE Products, HE Services and Software Apps may include software, data or other items licensed to us by third parties. Your use of such third party items is subject to the provisions of this Agreement, except as required otherwise by the applicable licensor. You must comply with the additional license provisions required by vendors of such third party items posted by us at our Website or which we otherwise provide or make available to you, as they are amended by us from time to time. The version of such license provisions that is applicable to your use is incorporated into and made a part of this Agreement.

4.8 HE Services or Software Apps Age Requirement

By agreeing to this Agreement, you are representing that you are eighteen (18) years old or older and have the legal capacity to enter into this Agreement.

4.9 Use of third party software or equipment with HE Products, HE Services or Software Apps

Human Engineering does not endorse, recommend or validate any third party software or equipment for use with HE Products, HE Services or Software Apps. Any use by you of any such third party software or equipment is at your sole risk. We have no responsibility or liability arising from your use of such third party software or equipment, such as damage to your HE Products or problems, inaccuracies or malfunctions in HE Products, HE Services or Software Apps arising from such use.

4.10 Other restrictions to your use of HE Services and Software Apps

You will not, and you will not permit anyone under your control to, do or attempt to do any of the following:

  • use HE Services or Software Apps to harm, threaten, or harass any person or organization;
  • use HE Products, HE Services or Software Apps for commercial purposes or to benefit any third party;
  • use or attempt to use any unauthorized means to modify, reroute, or gain access to HE Services;
  • damage, disable, overburden, interfere with or impair HE Services (or any network or device connected to a HE Service);
  • enable unauthorized third party applications to access HE Products or HE Services or interface with any Software App;
  • share your account password or otherwise authorize a third party to access or use HE Services or Software Apps on your behalf unless we provide an approved mechanism;
  • sublicense or transfer any of your rights under this Agreement;
  • modify, copy or make derivative works based on any HE Service or Software App; reverse engineer or derive the source code for any HE Product, HE Service or Software App not provided to you in source code form, except to the extent such restriction is expressly prohibited by applicable law;
  • create Internet "links" to or from any HE Service or "frame" or "mirror" any content which forms part of any HE Service or Software App;
  • use any automated process or service (such as a bot, a spider, or periodic caching of information) to access or use any HE Service or Software App, or to copy or scrape data from any HE Product, HE Service or Software App;
  • otherwise use any HE Product, HE Service or Software App in any manner that exceeds the scope of use granted to you in this Agreement or set forth in any HE Product Labeling; or

4.11 Misuse of your HE Product, Service or Software App

Misusing a HE Product, HE Service or Software App, improperly accessing it or the information it processes and transmits, or taking other unauthorized actions may put the User (or their User Data) at risk, cause the HE Product, Service or Software App to malfunction, or otherwise prevent or hinder the proper and intended use of the HE Product, Service or Software App. Accordingly, any such misuse is not permitted.

4.12 HE Services or Software Apps Availability

HE Services and Software Apps may be interrupted or unavailable, and if they are, you must rely upon direct use of the User Device for the User, as applicable, health monitoring.

4.13 By purchasing, registering or using HE Products, HE Services or Software Apps, you are making certain assurances to Human Engineering

You represent, warrant and agree that all information you provide to us will be true, accurate, current and complete, and you will only use HE Services, HE Products and Software Apps for the personal benefit of the applicable User, as applicable, in accordance with this Agreement.

4.14 HE is not responsible for third party matters

Without limiting the provisions of this Agreement or expanding the scope of Human Engineering's responsibilities, Human Engineering is not responsible for outages or defects in power, telecommunications, computers, Smart Devices, third party software and any other event outside of Human Engineering's direct control.

5. Suspension and Termination of HE Services


To the extent permitted by applicable law, HE can suspend or terminate any HE Service or Software App, or suspend or terminate your right to use any HE Service or Software App, as it determines for any valid reason. In addition, we have no obligation to support any version of a HE Product, HE Service or Software App once a new version of such HE Product, HE Service or Software App is released.

6. Disputes and Governing Law


6.1 Governing Law and Arbitration

Except to the extent prohibited by applicable law, the terms of this Agreement are governed by the laws of Finland, in Finland., without regard to its principles of conflicts of law and regardless of your location.

6.2 Notice of Dispute

In the event of a dispute arising under or relating to this Agreement, the disputing party must provide the other party with written notice of the dispute, including the facts giving rise to the dispute and the relief sought by the disputing party. We will provide such notice by email to your email address. You will provide such notice to Human Engineering by mail or overnight delivery at the following address: Human Engineering Health Oy, Parrulaituri 10D 24, 00540 Helsinki, Uusimaa, Finland.

6.3 Equitable Relief

Any violation of a party's intellectual or industrial property rights will cause the non-violating party irreparable harm for which monetary damages are an inadequate remedy, and the non-violating party is entitled to temporary, preliminary and permanent injunctive relief and specific performance without the posting of bond or other security, or if required, the minimum bond or security required.

7. Apple-Specific Terms.


In addition to the foregoing, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of any Software App compatible with the iOS operating system of Apple Inc. ("Apple"). Apple is not a party to this Agreement and does not own and is not responsible for any Software App. Apple is not providing any warranty for any Software App. Apple is not responsible for maintenance or other support services for any Software App and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to any Software App, including any third-party product liability claims, claims that any Software App fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of any Software App, including those pertaining to intellectual property rights, must be directed to us in accordance with Section 9. The license you have been granted herein is limited to a non-transferable license to use a Software App on an Apple-branded product that runs Apple's iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple's App Store Terms of Use. In addition, you must comply with the terms of any third-party agreement applicable to you when using any Software App, such as your wireless data service agreement. Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, our right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.

8. Complete Agreement.


This Agreement is the complete and final agreement between the parties relating to HE Products, HE Services and Software Apps; supersedes any prior agreements or communications between the parties; and may only be modified as described in this Agreement (see Section 2.1). Failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. This Agreement has been drafted in English at the express request of the parties.

9. Copyright Infringement Claims.


The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the HE Services infringe your copyright, you (or your agent) may send to Human Engineering a written notice by mail or by e-mail requesting that Human Engineering remove such material or block access to it. If you believe in good faith that someone has wrongly submitted to us a notice of copyright infringement involving content that you made available through any HE Service, the DMCA permits you to send to HE a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. Click here for details. Notices and counter-notices must be sent in writing to Human Engineering's DMCA agent as follows: By mail to Human Engineering Health Oy, Kaikukatu 4c, 00530 Helsinki, Uusimaa, Finland., or by e-mail to hello@veristable.com.

We suggest that you consult your legal advisor before filing a DMCA notice or counter-notice. You may have equivalent rights under other applicable laws.

In accordance with the DMCA and other applicable law, Human Engineering has adopted a policy of terminating, in appropriate circumstances, HE Service users who are deemed by Human Engineering to be repeat infringers. Human Engineering may also at its sole discretion limit access to the HE Service and/or terminate the accounts of any HE Service users who infringe any intellectual property rights of others, whether or not such users are deemed to be repeat infringers.

©2021 Human Engineering Health Oy

 



Privacy Policy for the App

Last updated November 04, 2021

Thank you for choosing to be part of our community at Human Engineering Health Oy, doing business as Veri ("Veri," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at hello@veristable.com.

This privacy notice describes how we might use your information if you:

  • Download and use our mobile application — Veri
  • Engage with us in other related ways ― including any sales, marketing, or events

In this privacy notice, if we refer to:

  • "App," we are referring to any application of ours that references or links to this policy, including any listed above
  • "Services," we are referring to our App, and other related services, including any sales, marketing, or events

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

14. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:  We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products and Services, when you participate in activities on the App or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the App, the choices you make and the products and features you use. The personal information we collect may include the following:

  • Personal Information Provided by You. We collect names; email addresses; usernames; passwords; and other similar information.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short:  Some information — such as your Internet Protocol (IP) address, device characteristics and approximate location data — is collected automatically when you visit our App.

We automatically collect certain information when you visit, use or navigate the App. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our App and other technical information. This information is primarily needed to maintain the security and operation of our App, and for our internal analytics and reporting purposes.

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our App and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the App (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our App you accessed.
  • Approximate Location Data. We collect location data such as information about your device's coarse location. How much information we collect depends on the type and settings of the device you use to access the App. For example, we may collect geolocation data that tells us your current coarse location (based on your IP address).

Other Information collected through our App

In Short:  We collect information regarding mobile device access, push notifications and your fitness information that you voluntarily provide to us.

If you use our App, we also collect the following information:

  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
  • Fitness information. You can voluntarily provide fitness information (e.g. information about your exercises and sleep). Your fitness information will only be used to display a wider range of data in our App, to display blood sugar behaviour in relation to other health data, health research or supporting internal product developments, and will never be shared with advertisers or used for marketing purposes.
  • Apple Healthkit data. If you use an iOS device we may request access or permission to access your Apple Healthkit data. Your HealthKit sourced data or documents will only be used, with your permission, to display a wider range of data in our App, to display blood sugar behaviour in relation to other health data, health research or supporting internal product developments, and will never be shared with advertisers or used for marketing purposes. The information you provide directly from the Apple Health App (i.e. not through Veri) is governed by the Apple Terms and Conditions and Privacy Policy. Veri is in no way responsible for the protection of data and information stored within the Apple HealthKit database. If you wish to change our access or permissions, you may do so in your device's settings.

This information is primarily needed to maintain the operation of our App, for troubleshooting and for our internal analytics and reporting purposes.


2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our App for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
  • To post testimonials. We post testimonials on our App that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at amy@veristable.com and be sure to include your name, testimonial location, and contact information.
  • Request feedback. We may use your information to request feedback and to contact you about your use of our App.
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To protect our Services. We may use your information as part of our efforts to keep our App safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the App.
  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our App, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).
  • Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our App, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the App, which will enable them to collect data on our behalf about how you interact with our App over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

4. WHO WILL YOUR INFORMATION BE SHARED WITH?    

In Short:  We only share information with the following third parties.

We only share and disclose your information with the following third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

  • Cloud Computing Services

Amazon Web Services (AWS)

  • Communicate and Chat with Users

Intercom and MailChimp

  • Functionality and Infrastructure Optimization

Amazon Web Services

  • Invoice and Billing

Stripe and ChargeBee

  • User Commenting and Forums

Circle.so

  • Web and Mobile Analytics

MixPanel and Segment

  • Website Performance Monitoring

Sentry

  • Website Testing

TestFlight and Google Play Console

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?    

In Short:  We may transfer, store, and process your information in countries other than your own.

Our servers are located in Germany, France, and United States. If you are accessing our App from outside Germany, France, and United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "WILL YOUR INFORMATION BE SHARED WITH ANYONE?" above), in Germany, France, United States, and other countries.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our App is at your own risk. You should only access the App within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.


We do not knowingly solicit data from or market to children under 18 years of age. By using the App, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the App. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at amy@veristable.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at hello@veristable.com.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

  • Contact us using the contact information provided.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the App, you have the right to request removal of unwanted data that you publicly post on the App. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the App, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a "resident" as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

A .Identifiers

  • Collected: Yes
  • Examples: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name

B. Personal information categories listed in the California Customer Records statute

  • Collected: Yes
  • Examples: Name, contact information

C. Protected classification characteristics under California or federal law

  • Collected: Yes
  • Examples: Gender and date of birth

D. Commercial information

  • Collected: Yes
  • Examples: Transaction information, purchase history, payment information

E. Biometric information

  • Collected: No
  • Examples: Fingerprints and voiceprints

F. Internet or other similar network activity

  • Collected: Yes
  • Examples: Interactions with our websites, applications, systems and advertisements

G. Geolocation data

  • Collected: Yes
  • Examples: Device location

H. Audio, electronic, visual, thermal, olfactory, or similar information

  • Collected: Yes
  • Examples: Images and audio, video or call recordings created in connection with our business activities

I. Professional or employment-related information

  • Collected: No
  • Examples: Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us.

J. Education Information

  • Collected: No
  • Examples: Student records and directory information

K. Inferences drawn from other personal information

  • Collected: Yes
  • Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at hello@veristable.com, or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data.

Human Engineering Health Oy has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

  • Category A. Identifiers, such as contact details, like your real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name.
  • Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information.
  • Category C. Characteristics of protected classifications under California or federal law, such as gender or date of birth.
  • Category D. Commercial information, such as transaction information, purchase history, financial details and payment information.
  • Category F. Internet or other electronic network activity information, such as browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements.
  • Category G. Geolocation data, such as device location.
  • Category H. Audio, electronic, visual and similar information, such as images and audio, video or call recordings created in connection with our business activities.
  • Category K. Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under "WHO WILL YOUR INFORMATION BE SHARED WITH?".

Human Engineering Health Oy has not sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Human Engineering Health Oy will not sell personal information in the future belonging to website visitors, users and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data - Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Right to be informed - Request to know

Depending on the circumstances, you have a right to know:

  • whether we collect and use your personal information;
  • the categories of personal information that we collect;
  • the purposes for which the collected personal information is used;
  • whether we sell your personal information to third parties;
  • the categories of personal information that we sold or disclosed for a business purpose;
  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  • the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

  • you may object to the processing of your personal data.
  • you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data.
  • you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by email at hello@veristable.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.  

12. DO WE MAKE UPDATES TO THIS NOTICE?    

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?    

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Amy Frame, by email at amy@veristable.com, or by post to:

Human Engineering Health Oy

Amy Frame

Kaikukatu 4 C

Helsinki, Uusimaa 00530

Finland

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?    

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact: hello@veristable.com





LAST UPDATED: NOVEMBER 4TH, 2021

Privacy Policy for the Website and Services

This privacy policy ("Policy") describes how Human Engineering Health Oy. d/b/a Veri("Veri", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on veristable.com (the “Website”, and collectively with any  “Sites” or “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. Our affiliated mobile application (“App”) has its own Privacy Policy for the app.

This Privacy Policy is subject to the Veri Terms of Use. Capitalized terms not otherwise defined in this Privacy Policy shall have the meaning ascribed to such terms in the Veri Terms of Use. By using any Veri Product or Service, you agree with the terms of this Privacy Policy.

Acceptance of this policy


You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website, or our Services you agree to be bound by this Policy. By visiting the www.veristable.com/veri-us website and domain name and any other linked pages, features, content, or related services offered from time to time by Company in connection therewith, using any of our Services, you consent to this Privacy Policy and to our use and processing of Personal Information for the purposes set forth herein. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services

Overview of Veri services


Protecting your personal information is our priority. Veri takes privacy extremely seriously and exceeds industry standards for the secure storage and facilitation of your Personal Information.

Veri provides a platform designed for anyone who wants to improve their wellbeing by understanding how their body reacts to the food they eat. Veri does not provide medical services, including via the Sites or Services. As part of the Services, any protected health information collected on behalf of you and the Provider is encrypted and transmitted in a manner compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations, even though Veri is not a Covered Entity. For further information on our HIPAA privacy information see below.

Veri also provides our website and mobile software applications for you to optimize your diet and wellness by tracking blood sugar levels. With Veri, you get instant feedback on your meals from your glucose, giving you an outlook of how the food you eat, exercise, and sleep all affect your metabolism daily. You can use Veri to discover the right foods for you by comparing different meals and diets.Personally identifiable information you share with Veri in the course of using features related to these areas will only be used by Veri and its affiliates in the manners described below to enable your use of the Service. You maintain control of your data and can view or opt out of sharing data with Veri, although in doing so, some features may stop working for you.

What is personal information?


Below we will detail the categories of Personal Information that we collect. “Personal Information” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information”under applicable data privacy laws, rules, or regulations. For each category of Personal Information, these subsections also set out the source of that Personal Information, our commercial or business purpose for collecting that Personal Information, and the categories of third parties with whom we share that Personal Information. More information regarding those sources and categories are set forth below.

What are the Categories of Personal Information that We Collect?


●     Payment Information: This includes payment card details, billing contact information, including name and billing address, billing email.

○     Source: You

○     Third Parties with Whom We Share Data for Business Purposes:

  • Service Providers

●     Device/IP Information: such as IP address,  device ID, domain server, type of device/operating system/browser used to access the Services.

○     Source: You & Third Parties

○     Third Parties with Whom We Share Data for Business Purposes:

  • Service Providers
  • Ad Networks (hereinafter referring to and including Google Analytics, Facebook, Pinterest, Webflow, and LinkedIn).
  • Third-Party Business Partners You Access Through the Services

●     Web Analytics: including web page interactions, referring webpage/source through which you access the Services, non-identifiable request IDs, statistics associated with the interaction between device or browser and the Services.

○     Source: You & Third Parties

○     Third Parties with Whom We Share Data for Business Purposes:

  • Service Providers
  • Ad Networks
  • Third-Party Business Partners You Access Through the Service

●     Other identifying information that you voluntarily choose to provide as unique identifiers such as passwords and Personal Information in free-text fields in forms and questionnaires, emails, or letters you send to us.

○     Source: You

○     Third Parties with Whom We Share Data for Business Purposes:

  • Service Providers

●     User contact data such as first and last name, e-mail address, phone number, and mailing address.

○     Source: You

○     Third Parties with Whom We Share Data for Business Purposes:

  • Service Providers
  • Ad Networks
  • Healthcare Providers (only for Users based in the U.S.)
  • Parties You Authorize, Access, or Authenticate

●     User demographic data such as gender or gender identity, date of birth, and zip code.

○     Source: You

○     Third Parties with Whom We Share Data for Business Purposes:

  • Service Providers
  • Ad Networks
  • Healthcare Providers (only for Users based in the U.S.)
  • Parties You Authorize, Access, or Authenticate

●     Users based in the U.S. only: Medical Data such as pregnancy, health conditions, prescription medications, medical devices, allergies, and any additional medical history and health information you provide us. Also, glucose readings and Information associated with each glucose reading, including date, time, and device identifier.

○     Source: You

○     Third Parties with Whom We Share Data for Business Purposes:

  • Service Providers
  • Healthcare Providers
  • Parties You Authorize, Access, or Authenticate


What are the Categories of Sources of Personal Information that We Collect?

●      From You when you provide information directly to us.

  • When you create an account or use our interactive tools and services, and completing Medical History Forms prior to device sale and service approval. Medical History Forms are only a requirement for Users based in the U.S..
  • When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys and questionnaires, or post reviews.
  • When you send us an email or otherwise contact us.

●     When personal information is automatically collected when you use the services. When you visit the site or use ourServices, our servers automatically record information sent by your web browser or mobile application.

  • Through Cookies (defined further below).
  • This data may include information such as your device's IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Sites, pages of our Sites that you visit, the time spent on those pages, the information you search for on our Sites, access times and dates, and other statistics.
  • If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.
  • If you download our mobile application or use a location-enabled browser, we may receive information about your location and mobile device, as applicable.

●     Third Parties such as:

  • Service Providers: We may use service providers to analyze how you interact and engage with the Services or to help us provide you with customer support. We may use service providers to obtain information to generate leads and to create user profiles.
  • Advertising Partners: We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our Services, advertisements, or communications.


What are Our Commercial or Business Purposes for Collecting Your Data?


Any of the information we collect from you, as indicated below, may be used to personalize your experience; improve our Services; improve customer service and respond to queries and emails of our customers; process transactions; send newsletters; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Personal information may also be used in an aggregated, anonymized fashion to train and improve models of metabolic wellness so that we can provide you and other users better insights into predicted responses to diet and other wellness-related factors. Some examples are as follows:

●      Providing, Customizing, and Improving the Services

  • Signing up on our waitlist
  • Device Ordering and profile questionnaire
  • Purchasing a device and account information
  • Filling out the prescription questionnaire
  • Providing feedback information
  • Data services information, use Information and derived (derived information is information that we create by combining and/or analyzing some or all of your Personal Information)
  • Creating and managing your account, shipping, and billing
  • Providing you with the products, services, and information you request
  • Meeting or fulfilling the reason you provided the information to us
  • Providing support and assistance for the Services
  • Improving the Services, including testing, research, internal analytics, and product development
  • Personalizing the Services, website content, and communications based on your preferences
  • Fraud protection, security, and debugging

●      Marketing the Services

  • Marketing and selling the Services
  • Showing you advertisements, including interest-based or online behavioral advertising

●      Corresponding with You

  • Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Veri or the Services.
  • Sending emails and other communications that display content that we think will interest you and according to your preferences including notifying you about certain resources or Services.

●      Legal Requirements

  • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities.
  • Protecting the rights, property, or safety of you, Veri, or another party.
  • Enforcing any agreements with you.
  • Responding to claims that any posting or other content violates third-party rights.
  • Resolving disputes.


How Do We Share Your Personal Information?


In certain circumstances, we may share your Personal Information with the following categories of service providers and other third parties for the indicated business purposes:

Service Providers

○    Payment Processors

  • Our payment processing partners (currently Chargebee, Inc. (“Chargebee”) and Stripe, Inc. (“Stripe”)) collect your voluntarily provided payment card information necessary to process your payment.
  • Please see Charge bee’s and Stripe’s terms of service and privacy policies for information on its use and storage of PersonalInformation.
  • Chargebee Terms of Service:  https://www.chargebee.com/company/terms/
  • Chargebee Privacy Policy: https://www.chargebee.com/privacy/
  • StripeTerms of Service and Privacy Policies: https://stripe.com/privacy

○    Security and Fraud Prevention

  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

○    Hosting, Technology, and Communications Providers; Fulfillment Providers; Data Storage Providers; Healthcare Providers,Analytics, Marketing and Advertising Providers; Staff Augmentation Personnel

  • To perform operational services (such as hosting, billing, fulfillment, data storage, prescription review, security, web service analytics) and/or make certain services, features, or functionality available to our Users.
  • Users based in the U.S. only: To review and process device prescriptions with our provider partner  Postmeds, Inc. dba Truepill.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Short-term, transient use of PersonalInformation that is not used by another party to build a User profile or otherwise alter your user experience outside the current interaction.
  • Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
  • Undertaking internal research for technological development and demonstration.
  • Undertaking activities to verify or maintain the quality or safety of our Services.

Selected Recipients

○    Ad Networks, also including Google, Facebook, Pinterest, Twitter, SportsThread, and LinkedIn.

  • Ad customizing and serving.
  • Auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards

Parties You Authorize, Access, or Authenticate

○    Third-Party Business Partners You Access Through the Services

  • We will share certain Personal Information if you choose to use any service to log in to the Services.
  • To meet or fulfill the reason you provided the information to us.

○  Other Users

  • Any information that you may reveal in a review posting.  We recommend that you carefully consider whether to disclose any Personal Information in any review. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.


Collection of Information from Third Party Applications


You may have the option of integrating your Veri account with Apple Health and third-party applications that integrate with Apple Health. If you choose to do so, we may request your permission to access Personal Information about you from Apple and from third-party applications. We cannot access this information without your permission.

If you choose to integrate your Veri account with Apple Health, Veri will sync only the information you granted permission from Apple and present and store the data in the Veri app and Veri servers. The information you choose to send from Apple Health is not used by Veri for marketing and advertising or transferred by Veri to third parties for marketing and advertising. The third-party information you share with Veri is used to improve your Veri experience, for example, by making it easier to automatically import your health app information and for showing your wellness data in the context of Veri’s reports. When enabling Apple Health integration in the app, you will be able to choose which data types you want to sync.

Billing and Payments


We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors' use of your PersonalInformation is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.

Chargebee PrivacyPolicy: https://www.chargebee.com/privacy/.

Stripe Privacy Policy: https://stripe.com/privacy.

Product and Service Providers


We may contract with other companies to provide certain products and services. These service providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We may share Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

Privacy of Children


We do not knowingly collect any Personal Information from children under the age of 13.If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through ourWebsite or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).

Newsletters, Product, and Services Information


We offer electronic newsletters, products, and services information to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Tracking Tools,Advertising, and Opt-Out


The following sections provide additional information about how we collect your Personal Information.

Information Collected Automatically

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, mobile identifiers, and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and tell us how and when you visit and use our Services. We do this to analyze trends, learn about and advertise to our user base, and operate and improve our Services. For example, we use Cookies to tailor the Services or customize advertisements by tracking navigation habits, measuring performance, storing authentication status so re-entering credentials is not required, customizing user experiences with the Services, and for analytics and fraud prevention. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone, or similar device when you use that device to visit our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).

We use the following types of Cookies:

●      Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into the secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.

●      Functional Cookies. Functional Cookies are used to record your choices and settings regarding ourServices, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences.

●      Performance/AnalyticalCookies. Performance/Analytical Cookies allow us to understand how visitors use our Services such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services, how long visitors are viewing pages on the Services, mouse clicks, mouse movements, scrolling activity, and text typed into the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the content for those who engage with our advertising. For example, Google Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.

●      Retargeting/Advertising Cookies.Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.

●      WebBeacons. Web Beacons. (e.g., clear GIFs or pixel tags) are tiny graphic image files embedded in a webpage or email that may be used to collect information about the use of our Services, the web services of selected advertisers, and the emails, special promotions, or newsletters that we send. The information collected by WebBeacons allows us to analyze how many people are using the Services, using selected publishers’ web services or opening emails, and for what purpose, and also allows us to enhance our interest-based advertising (discussed further below).

●      Mobile Device Identifiers. Mobile device identifiers help Veri learn more about our Users’ demographics and internet behaviors. Mobile device identifiers are data stored on mobile devices that may track mobile devices and data and activities occurring on and through them, as well as the applications installed on them. Mobile device identifiers enable the collection of Personal Information, such as media access control, address, and location, and tracking data, including without limitation IP address, domain server, type of device(s) used to access the Services, web browser(s) used to access the Services, referring webpage or other source through which you accessed the Services, other statistics and information associated with the interaction between your browser or device and theServices.

●      Cross-Device Matching. To determine if users have interacted with content across multiple devices and to match such devices, we may work with partners who analyze device activity data and/or rely on your information (including demographic, geographic, and interest-based data). To supplement this analysis, we may also provide de-identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated or use this data to further analyze usage of Services across devices.

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You may also be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. You can also delete all Cookies that are already on your computer. Although you are not required to accept Veri’s Cookies, if you block, reject, or delete them, you may have to manually adjust some preferences every time you access the Services as some functionalities may not work. To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Not all browsers offer a Do Not Track option and there is currently no industry consensus as to what constitutes a Do Not Track signal. Please note that, for these reasons and because of our use of Cookies, our Services, like many website operators, do not support “Do Not Track” requests sent from a browser at this time. To find out more about “Do Not Track,” you can visit www.allaboutdnt.com.

Information about Interest-Based Advertisements:

We may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors, and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (includingPersonal Information) may be provided to us by you or derived or inferred from the online activity or usage patterns of particular users on the Services and/or services of third parties. Such information may include IP address, mobile device ID, operating system, browser, web page interactions, geographic location, and demographic information, such as gender and age range. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including Web Beacons, from an ad network to you through the Services. Web Beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. This information helps Veri learn more about our Users’ demographics and internet behaviors. Web Beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web Beacons allow ad networks to view, edit or set their own Cookies on your browser, justas if you had requested a web page from their site.

The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services. To learn more about cookies and how to manage them, visit internetcookies.org

In addition to using cookies and related technologies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might also place cookies and otherwise track user behavior.

Do Not Track Signals


Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, this Website is not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.

Affiliates


We may disclose information about you to our affiliates for the purpose of being able to offer you related or additional products and services. Any information relating to you that we provide to our affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

Links to Other Websites


Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.

HIPAA and PHI


This section is only applicable for Users based in the U.S.. For all other Users no Health Information is collected.

Certain demographic, health and/or health-related information that Veri collects about Users as part of providing the Service may be considered “protected health information” or “PHI” under the Health Insurance Portability and Accountability Act (“HIPAA”). Specifically, when Veri, acting as a “Business Associate” (as such term is defined in HIPAA) receives and exchanges certain identifiable information about a User with our partner Postmeds, Inc. dba Truepill, a “Covered Entity” (as such term is defined in HIPAA), this information is considered PHI. Truepill's Privacy Policy can be found at https://truepill.com/privacy. The Notice of Privacy Practices of Truepill as it relates to PHI can be found at https://truepill.com/notice-of-privacy-practices.

Personal Information that a User provides to Veri outside of the foregoing context is not PHI. For example, when you complete general medical history forms that are not associated with a particular Healthcare Provider; voluntarily provide information in free-form text boxes through the Services or through responses to surveys and questionnaires; post reviews; provide device/IP Information or Web Analytics information by browsing our websites (see below); or send us an email or otherwise contact us directly, that information is not PHI.

HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Veri may only use and disclose PHI in the ways permitted by HIPAA or as authorized by the User.

Information Security


We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. PHI that is collected by Veri through the Services is stored temporarily in a secure encrypted manner and is then transferred ,via encryption, to our Covered Entity partner, Postmeds, Inc. dba Truepill. Once all of the necessary data has been transferred to Postmeds,Inc. dba Truepill the data is immediately removed from Veri’s servers. PHI is only collected for Users based in the U.S..

However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered within transit by a third-party, despite best efforts.

Data Breach


In the event we become aware that the security of the Website or mobile application has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, as well as send you an email.

Legal Disclosure

We will disclose any information we collect, use or receive if required or permitted bylaw, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal, court or government request. In the event, we go through a business transition, such as a merger or acquisition by another company, or the sale of all or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.

Changes and Amendments

We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on theWebsite or within the mobile application. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Any modifications will be posted on this or similar pages of theSites, or, as applicable, e-mailed to the email address associated with your User Account or posted to your User Account, and shall be deemed effective as of their stated effective or modification date.

Contacting us


If you have any questions about this Policy, please contact us at hello@veristable.com.



LAST UPDATED: NOVEMBER 5TH, 2021

General Conditions of Sale

These General Conditions of Sale are modelled after the International Chamber of Commerce Online B2C General Conditions of Sale.

Identification of the Seller

Name: Human Engineering Oy

Address: Kaikukatu 4 C, 00530 Helsinki, Finland

E-mail: hello@veristable.com

‍(hereinafter called “the Seller”)

1. Field of application and product conditions

1.1. These General Conditions of Sale (hereinafter the “GCS”), together with the website terms of use (hereinafter the “Website terms”), are intended to be applied to all sales of the products displayed via the internet site www.veristable.com (hereinafter the “Website”).

1.2. The Seller reserves the right to change the current GCS at any time. Any amendment of the GCS shall be effective exclusively for all new orders submitted following the publication of the amendment on the Website. Customers should check the GCS posted on the Website before clicking on the “Buy now” button—they may have changed since the last visit.

1.3. The GCS may be printed, downloaded, and/or stored by customers.

1.4. The Website is intended only for sales to consumers being of legal age (eighteen years), acting for purposes which are outside their trade, business, craft or profession (hereinafter “the Customer(s)”). The products displayed on the Website are not intended for re-sale. Orders for quantities exceeding typical personal use are not permitted.

1.5 The products displayed on the Website are not intended for any medical use such as diagnosing, treating, managing, or preventing any medical conditions, including diabetes. The products may show inaccurate values at any point, and no medical decisions should be made based on data from the products.

1.6 The products displayed on the Website are only compatible with phones outlined in the FAQ page (https://www.veristable.com/faq), and the Seller does not take responsibility for refunding the sale if the customer has ordered the product without a compatible phone accessible to their use. The Seller reserves the right to alter the list of compatible phones at any time. See section 5 for information on return rights.

2. Purchase procedure and conclusion of contract / Order and acceptance

2.1. Customers choose products by clicking on their respective images or names. The chosen products will be included in the shopping cart, after which Customers can place their orders by filling out the order form and accepting the current GCS. Prior to submitting an order a Customer is required to verify the accuracy of the information provided after making any necessary corrections. A purchase order is submitted to Seller when the Customer selects the “Buy now” option, shortly after which the Customer will receive an e-mail acknowledging the receipt of the order. Customers may regularly access updated information on the status of their pending orders by clicking on the personal section in the customer care area of the Website.

2.2. An order submitted by a Customer is an offer to purchase the chosen products from the Seller. Orders are subject to the Seller’s acceptance, which shall be provided by means of an e-mail of acceptance within 10 (ten) calendar days from the submission of the order. A Customer may cancel its order any time prior to the Seller’s dispatch of the acceptance e-mail. Upon Seller’s acceptance, the sale contract shall be deemed concluded. The Seller may refuse to accept any order at its discretion. The price of the products will be blocked on the Customer’s credit card at the time the order is submitted but charged only after the acceptance of the order by the Seller.

2.3. The Seller reserves the right to change the assortment of products displayed on the Website at any time.

2.4. The Seller reserves the right to cancel a sale contract with any Customer with whom litigation is pending, or who is or has been in breach of the Seller’s General Conditions of Sale in the course of a previous purchase.

3. Prices and payment conditions

3.1. The prices of the products on sale on the Website are inclusive of VAT or other applicable sales taxes in the Seller’s country. The prices shown on the Website does include the courier delivery fee, but not any customs duty or sales taxes applicable in the country to which products will be delivered, which shall be charged to the Customer separately. The total order price will be shown before Customer is prompted to select the “Buy now” button.

3.2. The Seller reserves the right to modify the prices of products displayed on the Website, or to correct any errors or inaccuracies, at any time.

3.3. If, before the Seller accepts an order, it discovers an error in the price of the products ordered by the Customer, the Seller shall inform the Customer as soon as reasonably possible. The Customer will then be given the option of re-confirming the order at the correct price or cancelling the order, If the Seller is not able to contact the Customer using the contact details provided by the Customer during the order process, the order shall be considered as cancelled and notice thereof shall be given by e-mail.

3.4. The means of payment accepted by the Seller are indicated at the beginning of the ordering process.

4. Delivery

4.1. The products shall be dispatched to the address indicated in the order within the time indicated in the order acceptance. No delivery shall be made to P.O. boxes. Delivery shall be made only to persons of legal age. The Customer acknowledges that any person at the delivery address shall be authorised to take delivery.

4.2. The sales of the Items take place under the trade term CPT Helsinki, or, as the case may be, CPT Hamburg, Incoterms 2020. Delivery shall take place and the risk shall pass to the Customer upon handing the goods over to the carrier, without prejudice to the rights of the Customer against the carrier. The Customer is also solely responsible for any customs clearance, and the payment of any duties or taxes in connection therewith.Human Engineering Health Oy disclaims all legal responsibility for compliance with local import laws.

4.3. In the event the Seller has indicated a delivery time and delivery is not possible for reasons attributable to the Customer, the Customer may be charged a fee to have the products re-delivered at a new delivery time/date, as arranged by the Seller and the Customer.

4.4. If the Seller is unable to contact the Customer after making reasonable attempts to arrange delivery, the Seller may notify the Customer of a 30-calendar-day notice period within which delivery will be attempted. Subject to the right to cancel the purchase according to Article 5, below, if the Customer fails to take delivery within the notice period the Seller may terminate the sale contract and may charge the Customer the costs of delivery and claim additional damages, if any.

If the Customer informs the Seller (through email to hello@veristable.com) that they have failed to accept or have refused the delivery, the Seller will refund the purchase price with a 20 EUR fee subtracted to cover the associated shipping and administrative fees. This refund will be processed once the shipping partner confirms that the shipment will be returned to the Seller.

5. Customers in the European Union

Return right

5.1. The Customer has the right to withdraw from this contract within 14 (fourteen) calendar days after receiving the products without giving any reason, subject to the exceptions listed in Article 5.7. The withdrawal period will expire after 14 (fourteen) calendar days from the day on which the Customer, or a third party—other than the carrier—which has been indicated by the Customer, acquires physical possession of the products. To exercise the right of withdrawal, the Customer must give notice to the Seller [Parrulaituri 10 D 47, 00540 Helsinki, Finland; hello@veristable.com] of its decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). The Customer may fill in and submit the model return form indicated in Annex 1, but it is not obligatory; the Customer may alternatively submit any other unequivocal statement of its withdrawal from this contract electronically on the Seller’s Website or otherwise. If the Customer exercises this withdrawal option, the Seller will communicate to the Customer an acknowledgement of receipt of such a withdrawal in a durable medium (e.g. by e-mail) without delay. To meet the withdrawal deadline, it is sufficient for the Customer to send its communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

‍5.2. If the Customer withdraws from this contract, the Seller shall reimburse the Customer for all payments received, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which the Seller is informed of the Customer’s decision to withdraw from this contract. If the Customer has an active subscription with the Seller, they will receive a notification 5 days before their subscription is renewed. If this notice is ignored and the Customer attempts to cancel the purchase after the product has been shipped, the Seller will follow the protocol outlined in Article 4.4. The Seller will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement. The Seller may withhold reimbursement until it has received the products back or the Customer has supplied evidence of having sent back the products, whichever is earlier.

5.3. The Customer shall send back the products or hand them over to the Seller without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which the Customer communicates its withdrawal from this contract to the Seller. The deadline is met if the Customer sends back the products before the period of 14 (fourteen) calendar days has expired. The Customer will have to bear the direct costs of returning the products.

5.4. The Customer must return the products in their original state and with the packaging in which they were delivered together with any accessories or instruction manuals. Labels must not be removed. The Customer shall be responsible for any diminished value of the products resulting from the handling other than that necessary to establish the nature, characteristics and functioning of the products. The Seller may refuse to refund products that have deteriorated; been damaged or tampered with; have had their labels removed; or are in a state that clearly indicates that the products have been used other than as permitted by applicable law.

5.5. Unless the Seller, after receiving notice of the exercise of the right of withdrawal, has offered to pick up the products itself, the risks of damage to or loss of the products during their return is borne by the Customer.

5.6. Where the sale contract concerns multiple products, the exercise of the right of withdrawal may apply to one or more products purchased.

Exception to the right of withdrawal

5.7. The Customer shall not be entitled to return products falling within the following category:> sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

6. Characteristics of products

The Seller has undertaken reasonable efforts to ensure that the images of the products on the Website are faithful reproductions of the physical products. Despite the adoption of technical solutions to minimise inaccuracies, however, there may be some discrepancies (e.g. colour resolution) between the images and the products due to technical limitations. The Seller shall not be liable for any inadequacy of the graphic representation of the Seller’s products displayed on the Website arising from such technical limitations.

7. Conformity of products

7.1. Upon receipt of the products the Customer should check that they correspond to items ordered and their conformity with the contract.

7.2. All the products displayed for sale on the Website benefit from the legal guarantee of conformity for products pursuant to the applicable consumer protection law. The Seller is liable for any lack of conformity that becomes apparent within 2 (two) years from delivery of the products, or any longer period if provided by the national applicable law pursuant to Article 9 of the GCS.

7.3. Any complaint for non-conformity must be communicated to the Seller to the following address: hello@veristable.com with a description of the non-conformity, as soon as possible and in any case within a reasonable time or the time limit provided for by applicable law, if any.

7.4. For repair inquiries that do not fall within the legal guarantee, please contact the Seller’s customer service at the following address: hello@veristable.com.

8. Privacy and data protection

With regard to data processed in connection with Customer orders, Seller’s privacy and data protection notice is applicable and is available at the following link: www.veristable.com/privacy-policy

9. Applicable law

These General Conditions of Sale are governed by the laws of Finland without prejudice to the protection afforded to the Customer by mandatory applicable law.

10. Dispute resolution

For consumers residing in the European Union

10.1. A European Platform for Online Dispute resolution is provided for extrajudicial consumer disputes (ODR platform). The ODR platform is accessible at the following link: http://ec.europa.eu/ consumers/odr/

10.2. In case of disputes that may arise in relation to the current GCS the Courts of the Member State where the Customer has its domicile shall be competent, or, at the choice of the Customer, the Courts of the Member State where the Seller is domiciled shall be competent.

10.3. However, if the Seller does not direct its business to the Member State of the Customer’s domicile, the Courts of Finland shall have exclusive jurisdiction.

11. Non-waiver

Failure by the Seller to solicit compliance by the Customer with the terms provided in the current GCS or any delay by the Seller in taking steps to enforce its rights, shall not be considered as a waiver by the Seller of any such rights or as a tacit amendment of the terms of the GCS and shall not prevent the Seller from enforcing any such rights at a later stage.

ANNEX I

Model return form

To [Customer’s name, geographical address and, where available, fax number and e-mail address are to be inserted by the Customer]:— I ............... hereby give notice that I ............... withdraw from my ............... contract of sale of the following products,

— Ordered on / received on,

— Name of Customer(s),

— Address of Customer(s),

— Signature of Customer(s) (only if this form is notified on paper),

— Date

@2021 Human Engineering Health Oy




LAST UPDATED: NOVEMBER 4TH, 2021

General Conditions of Sale for the US customers

These General Conditions of Sale are modelled after the International Chamber of Commerce Online B2C General Conditions of Sale.

Identification of the Seller

Name: Human Engineering Health Oy.

Address: Kaikukatu 4 C, 00530 Helsinki, Finland

E-mail: hello@veristable.com

‍(hereinafter called “the Seller”)

1. Field of application and product conditions

1.1. These General Conditions of Sale (hereinafter the “GCS”), together with the website terms of use (hereinafter the “Website terms”), are intended to be applied to all sales of the Products displayed on the internet site www.veristable.com (hereinafter the “Website”).

1.2. The Seller reserves the right to change the current GCS at any time. Any amendment of the GCS shall be effective exclusively for all new orders submitted following the publication of the amendment on the Website. Customers are deemed to have accepted  the GCS made available  on the Website when clicking the “I agree to the  General Conditions of Sale,  the  Privacy Policy,  and I acknowledge that Veri is not intended for any medical use such as diagnosing, treating, managing, or preventing any medical conditions, including diabetes” button. It is not possible to order without accepting the GCS.

1.3. The GCS may be printed, downloaded, and/or stored by customers.

1.4. The Website and products displayed on it are  intended only for sales to Consumers being of legal age (eighteen years), acting for purposes which are outside their trade, business, craft or profession (hereinafter “the Customer(s)”). The products displayed on the Website are not intended for re-sale. Orders for quantities exceeding typical personal use are not permitted.

1.5 The products displayed on the Website are not intended for any medical use such as diagnosing, treating, managing, or preventing any medical conditions, including diabetes. The products may show inaccurate values at any point, and no medical decisions should be made based solely on data from the products.

1.6 The products displayed on the Website are only compatible with phones outlined in the FAQ page (https://www.veristable.com/faq), and the Seller does not assume responsibility for  missing access due to a non-compatible phone . The Seller reserves the right to alter the list of compatible phones at any time and the Customer should consult the list before ordering. See section 5 for information on return rights.

2. Purchase procedure and conclusion of contract / Order and acceptance

2.1. Customers choose products by clicking on their respective images or names. The chosen products will be included in the shopping cart, after which Customers can place their orders by filling out the order form and accepting the current GCS. Prior to submitting an order a Customer is required to verify the accuracy of the information provided after making any necessary corrections. A purchase order is submitted to Seller when the Customer selects the “Buy now” option, shortly after which the Customer will receive an e-mail acknowledging the receipt of the order. Customers may regularly access updated information on the status of their pending orders by clicking on the personal section in the customer care area of the Website.

2.2. An order submitted by a Customer is an offer to purchase the chosen products from the Seller. Orders are subject to the Seller’s acceptance, which shall be provided by means of an e-mail of acceptance within 20 (ten) calendar days from the submission of the order. A Customer may cancel its order any time prior to the Seller’s dispatch of the acceptance e-mail. An acceptance is given if the Customer meets the criteria set forth in clause 1.4 above and the required prescription is obtained. Upon Seller’s acceptance, the sale contract shall be deemed concluded. The Seller may refuse to accept any order at its discretion. The price of the products will be blocked on the Customer’s credit card at the time the order is submitted but charged only after the acceptance of the order by the Seller.

2.3. The Seller reserves the right to change the assortment of products displayed on the Website at any time.

2.4. The Seller reserves the right to cancel a sale contract with any Customer with whom litigation is pending, or who is or has been in breach of the Seller’s General Conditions of Sale in the course of a previous purchase.

3. Prices and payment conditions

3.1. The prices of the products on sale on the Website are inclusive of VAT or other applicable sales taxes in the Seller’s country. The prices shown on the Website does include  delivery , but not any (Customs duty) or sales taxes applicable in the State (country) to which products will be delivered, which shall be charged  to the Customer’s credit card on top of the price. The total order price will be shown before Customer is prompted to select the “Buy now” button.

3.2. The Seller reserves the right to modify the prices of products displayed on the Website, or to correct any errors or inaccuracies, at any time.

3.3. If, before the Seller accepts an order, it discovers an error in the price of the products ordered by the Customer, the Seller shall inform the Customer as soon as reasonably possible. The Customer will then be given the option of re-confirming the order at the correct price or cancelling the order, If the Seller is not able to contact the Customer using the contact details provided by the Customer during the order process, the order shall be considered as cancelled and notice thereof shall be given by e-mail.

3.4. The means of payment accepted by the Seller are indicated at the beginning of the ordering process.

4. Delivery

4.1. The products shall be dispatched to the address indicated in the order within the time indicated in the order acceptance. No delivery shall be made to P.O. boxes. Delivery shall be made only to persons of legal age. The Customer acknowledges that any person at the delivery address shall be authorised to take delivery.

4.2. All shipment is the responsibility of our partner Postmeds Inc (dba Truepill), and fall under their terms and conditions.

4.3. In the event the Seller has indicated a delivery time and delivery is not possible for reasons attributable to the Customer, the Customer may be charged a fee to have the products re-delivered at a new delivery time/date, as arranged by the Seller and the Customer.

4.4. If the Seller is unable to contact the Customer after making reasonable attempts to arrange delivery, the Seller may notify the Customer of a 30-calendar-day notice period within which delivery will be attempted. If the Customer fails to take delivery within the notice period the Seller may terminate the sale contract and may charge the Customer the costs of delivery and claim additional damages, if any.

5. Return right

Return right

5.1. The Customer has the right to withdraw from this contract within 14 (fourteen) calendar days after purchase without giving any reason, subject to the exceptions listed in Article 5.3. The withdrawal period will expire after 14 (fourteen) calendar days from the day on which the Customer has made the purchase, and cannot be exercised once the product has been shipped. To exercise the right of withdrawal, the Customer must give notice to the Seller [hello@veristable.com] of its decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by e-mail). The Customer may fill in and submit the model return form indicated in Annex 1, but it is not obligatory; the Customer may alternatively submit any other unequivocal statement of its withdrawal from this contract electronically on the Seller’s Website or otherwise. If the Customer exercises this withdrawal option, the Seller will communicate to the Customer an acknowledgement of receipt of such a withdrawal in a durable medium (e.g. by e-mail) without delay. To meet the withdrawal deadline, it is sufficient for the Customer to send its communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

5.2. If the Customer withdraws from this contract, the Seller shall reimburse the Customer for all payments received, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which the Seller is informed of the Customer’s decision to withdraw from this contract. The Seller will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.

5.3. Due to the nature of the products where they are prescribed to the Customer by a physician, The Seller shall not accept returns of the products or refunds after the prescription has been approved and the shipping process has begun. Should the Customer wish to withdraw from this contract, all actions to do so must be taken prior to the prescription being accepted.

5.4. Where the sale contract concerns multiple products, the exercise of the right of withdrawal may apply to one or more products purchased.

6. Characteristics of products

The Seller has undertaken reasonable efforts to ensure that the images of the products on the Website are faithful reproductions of the physical products. Despite the adoption of technical solutions to minimise inaccuracies, however, there may be some discrepancies (e.g. colour resolution) between the images and the products due to technical limitations. The Seller shall not be liable for any inadequacy of the graphic representation of the Seller’s products displayed on the Website arising from such technical limitations.

7. Conformity of products

7.1. Upon receipt of the products the Customer should check that they correspond to items ordered and their conformity with the contract.

7.2. All the products displayed for sale on the Website benefit from the legal guarantee of conformity for products pursuant to the applicable consumer protection law. The Seller is liable for any lack of conformity that becomes apparent within 2 (two) years from delivery of the products, or any longer period if provided by the national applicable law pursuant to Article 9 of the GCS.

7.3. Any complaint for non-conformity must be communicated to the Seller to the following address: hello@veristable.com with a description of the non-conformity, as soon as possible and in any case within a reasonable time or the time limit provided for by applicable law, if any.

7.4. For repair inquiries that do not fall within the legal guarantee, please contact the Seller’s customer service at the following address: hello@veristable.com.

8. Privacy and data protection

With regard to data processed in connection with Customer orders, Seller’s privacy and data protection notice is applicable and is available at the following link: www.veristable.com/privacy-policy-us

9. Applicable law

These General Conditions of Sale are governed by the laws of the state of Delaware without prejudice to the protection afforded to the Customer by mandatory applicable law.

10. Dispute resolution

10.1. In case of disputes that may arise in relation to the current GCS the Courts of the  State where the Customer has its domicile shall be competent, or, at the choice of the Customer, the Courts of the  State where the Seller is domiciled shall be competent.

10.2 The Seller and Customer may agree to settle their disputes in accordance with an agreed out-of court dispute settlement mechanism.

11. Non-waiver

Failure by the Seller to solicit compliance by the Customer with the terms provided in the current GCS or any delay by the Seller in taking steps to enforce its rights, shall not be considered as a waiver by the Seller of any such rights or as a tacit amendment of the terms of the GCS and shall not prevent the Seller from enforcing any such rights at a later stage.

ANNEX I

Model return form

To [Customer’s name, geographical address and, where available, fax number and e-mail address are to be inserted by the Customer]:— I ............... hereby give notice that I ............... withdraw from my ............... contract of sale of the following products,

— Ordered on / received on,

— Name of Customer(s),

— Address of Customer(s),

— Signature of Customer(s) (only if this form is notified on paper),

— Date

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